We hope that you will be pleased with your purchase from Aguri Limited. However, there may be occasions when you will need to return items to us. Please read our returns policy below. If you wish to return anything to us please do so in accordance with the policy outlined here.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage, and within 24 hours at the very latest. No claims can be entertained after this period. Items should be returned with their original packaging complete with all accessories and documentation. Once received back by us, we will issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival
If an item is faulty on arrival, you have 14 calendar days in which to inform us of the fault. We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it is more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
Please note that in some cases it may not be economically viable to repair the goods, and so where this is the case, you will receive replacement goods instead. Please note that in this case you will be liable for the cost of the return to us, while we will cover the cost of sending the item back to you once repaired or replaced.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Contracts Regulations you can do so provided you inform us of your decision within 14 calendar days. This period begins after you have received the goods. The item must not be used and must be ‘as new’ when returned to us. We reserve the right to issue partial refunds, restocking fees or to refuse a return where items are not in ‘as new’ condition.
Once you have informed us that you wish to return goods under the Consumer Contracts Regulations, you have 14 calendar days to do so, at your own expense. Goods are refunded within 14 days; we will issue a refund for the product only to your original payment method.
It is advised that you use a secure, tracked postal service as until the item is received by us you remain responsible for the item. A suggested service for low value items (Under £50) is Royal Mail Recorded Delivery, for higher value items (Over £50) you may wish to consider using a courier.
Unit 8 Guinness Road
Please enclose the following information:
(a) A telephone number where you can be reached during business hours.
(b) Your unit’s serial number.
(c) A copy of your proof of purchase/invoice.
(d) An RTM returns number issued by a member of our customer service team.