Customer Services

COVID-19 UPDATE

We are open as normal for online sales but due to the on-going COVID-19 situation we are only able to operate a restricted technical support telephone service. Our physical shop remains closed unfortunately.

Warranty

Whilst we’d love all of our products to continue operating without any issues, unfortunately there is a chance that a very small number of units may not perform to your expectations. If this happens, please do not hesitate to contact us.

Please note that to receive technical support or service under warranty, you must first register your unit at www.aguriworld.co.uk

On-line
Please complete the Contact us form via the link below. A member of our team will get back to you within 72hrs, except at weekends, when it may take a little longer. Please note that due to the current COVID-19 situation we are operating with a reduced team so our response times may not be as quick as normal.

Contact us page

Phone
You can also contact us by phone. Please call 0330 102 5578 to speak to a member of our team. Please note that due to the current COVID-19 situation we are operating with a reduced team so our response times may not be as quick as normal.

Normal opening hours
9.00am to 5.30pm – Monday to Friday, excluding bank holidays.

Warranty

Need to send your unit back under warranty?
If you’ve spoken to a member of our team and we still can’t resolve your issue, you may have to send your unit back to us so we can take a look at it for you. To return your unit under warranty please ship it in suitable protective packaging, using Special Delivery or an alternative insured delivery service to:-

Warranty Department
Aguri Limited
Unit 8 Guinness Road
Trafford Park
Manchester
M17 1SD

Please enclose the following information:
(a) Your name, address and a full description of the problem.
(b) A telephone number where you can be reached during business hours.
(c) Your unit’s serial number.
(d) A copy of your proof of purchase.

Please note that the warranty will be considered void if the product:-
Has been dropped or otherwise obviously mistreated.
Has been subjected to heat, moisture or damp conditions.
Has been opened or dismantled.
Has been charged or powered with any cable or charger other than the one supplied.

Please note that to receive service under warranty, you must first register your unit at www.aguriworld.co.uk

Aguri

Aguri