Customer Services


After the latest advice from the government, we have decided to close our physical shop. However our online shop is still open, so you can still place orders, although some deliveries may take a day or two longer than usual to be processed. We will continue to offer technical support over the phone and via live chat, but unfortunately we are unable to accept any returns or units for repair at this time to help prevent the spread of the virus. If you do need to return a product to us for any reason, please contact us and we’ll happily sort something out with you.


Whilst we’d love 100% of our products to continue operating without any issues, unfortunately there is a chance that a very small number of units may not perform to your expectations. If this happens, please do not hesitate to contact us.
Please note that to receive technical support or service under warranty, you must first register your unit at

Please complete the contact form below. A member of our team will get back to you within 24hrs, except at weekends, when it may take a little longer.
Contact us page

You can also contact us by phone. Please call 0330 102 5578 to speak to a member of our team.

Normal opening hours
9.00am to 5.30pm – Monday to Friday, excluding bank holidays.


Need to send your unit back under warranty?
If you’ve spoken to a member of our team and we still can’t resolve your issue, you may have to send your unit back to us so we can take a look at it for you. To return your unit under warranty please ship it in suitable protective packaging, using Special Delivery or an alternative insured delivery service to:-

Warranty Department
Aguri Limited
Unit 8 Guinness Road
Trafford Park
M17 1SD

Please enclose the following information:
(a) Your name, address and a full description of the problem.
(b) A telephone number where you can be reached during business hours.
(c) Your unit’s serial number.
(d) A copy of your proof of purchase.
(e) Your RTM returns number issued by a member of our customer service team.

Please note that the warranty will be considered void if the product:-
Has been dropped or otherwise obviously mistreated.
Has been subjected to heat, moisture or damp conditions.
Has been opened or dismantled.
Has been charged or powered with any cable or charger other than the one supplied.

Please note that to receive service under warranty, you must first register your unit at