Customer Services

Delivery times.

Most orders placed before 1.30pm, Monday to Friday are shipped using DPD next working day delivery service. All orders placed over the weekend are shipped on Monday for delivery on Tuesday. If you provide an email address or mobile telephone number, you will receive a notification from DPD confirming the date and time of your one hour delivery window.

Please note that deliveries to Northern Ireland, Republic of Ireland, Highlands of Scotland and the Channel Islands are shipped using DPD’s two day service.


Whilst we’d love all of our products to continue operating without any issues, unfortunately there is a chance that a very small number of units may not perform to your expectations. If this happens, please do not hesitate to contact us.

Please complete the Contact us form via the link below. A member of our team will get back to you within 72hrs, except at weekends, when it may take a little longer. If you want an answer more quickly, please give us a call on 0330 102 5578. We love to talk!

Contact us page

Please call 0330 102 5578 to speak to a member of our team.

Normal opening hours
9.00am to 5.30pm – Monday to Friday, excluding bank holidays.

Need to send your unit back under warranty?
If you’ve spoken to a member of our team and we still can’t resolve your issue, you may have to send your unit back to us so we can take a look at it for you. To return your unit under warranty please ship it in suitable protective packaging, using Special Delivery or an alternative insured delivery service to:-

Warranty Department
Aguri Limited
Unit 8 Guinness Road
Trafford Park
M17 1SD

Please enclose the following information:
(a) Your name, address and a full description of the problem.
(b) A telephone number where you can be reached during business hours.
(c) Your unit’s serial number.
(d) A copy of your proof of purchase.
(e) Your returns number issued by a member of the customer service team.

Please note that the warranty will be considered void if the product:-
Has been dropped or otherwise obviously mistreated.
Has been subjected to heat, moisture or damp conditions.
Has been opened or dismantled.
Has been charged or powered with any cable or charger other than the one supplied.

Please note that to receive service under warranty, you must first register your unit at